NYC PENALTY RELIEF PROGRAM FOR HOMEOWNERS AND BUSINESS OWNERS

RESPONDENT INSIGHT SURVEY

To help the Environmental Control Board and City agencies improve our services in issuing and adjudicating violations, please take a moment to complete a short survey below.

The survey will only take a few minutes of your time. Your individual responses are completely anonymous and confidential. Your opinions and any information you share with us are for research purposes only and therefore will not affect any violations you may have received in any way.

Thank you in advance for your participation. We appreciate your feedback.

1. How did you first learn of the NYC Penalty Relief Program? Required Question

	On the Department of Finance website
	On another city agency's website (DOB, Mayor's Office, Sanitation, etc.)
	Through a direct mailing
	On NYC TV
	Through a phone call or voicemail
	From a poster on a Sanitation truck, phone kiosk, or at a Business Center
	Other

2. Do you have default violations outstanding with the Environmental Control Board? Required Question

	Yes
	No

3. Were you aware that you had default violations outstanding with the Environmental Control Board?

	Yes, I was aware of all of the default violations
	Yes, but I was only aware of some of the default violations
	No, I wasn’t aware of any of the default violations

4. How did you first become aware that you were issued an ECB violation?

	A notice was posted on my property
	A notice was delivered to me in person
	I received a notice in the mail
	I was notified when I transferred the ownership of my property
	I inquired with the NYC Penalty Relief Program
	I was denied a City permit/license (Please specify agency and permit/license type)
	Other: Please specify

5. Why did you not attend an ECB hearing for the violation(s)?

	I was not aware of the violation(s) until after the hearing date had passed
	I did not know when the hearing was scheduled for
	I was not able to make the scheduled hearing time
	I believed the violation(s) were issued incorrectly
	I did attend a hearing
	Other: Please specify

6. If you believed the violation was issued incorrectly, what was the nature of the error?

	It was issued to my name/my business but no violation actually occurred
	It was issued to my name/my business but the address was not mine
	It was issued to my address but the name/business was not mine
	Other: Please specify

7. Were you aware that there are typically monetary penalties for not showing up to a hearing?

	Yes
	No

8. Would you have responded to a hearing notice if you were aware of the resulting monetary penalties?

	Yes
	No

9. Why did you not pay the violation(s) by the due date?

	I was not aware of the violation(s) until the City offered the Penalty Relief Program
	I did not have sufficient funds available to pay
	It was not clear how much I owed
	I did not know where and how to pay
	I believed the violation(s) were issued incorrectly
	Other: Please specify

10. How can we help you better comply with the Environmental Control Board procedures?

NYC Penalty Relief Programfor Homeowners and Business Owners

NYC Penalty Relief Program
for Homeowners and Business Owners