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CUSTOMER SATISFACTION SURVEY

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Thank you for taking our customer service questionnaire.

It will take only 2-3 minutes to complete. We appreciate your business and value your opinion. We’ll use your opinions to take stock of our service and support and to make improvements.

All your answers are confidential and help us to serve you better.
1.

How did you get to know about Kenya Film Commission?

2. General satisfaction Required Question
  Very Satisfied Satisfied Neutral Not Satisfied Very Dissatisfied N/A
Overall, how happy are you with our customer service?
Overall, how satisfied are you with our services?
3. Please rate our customer service representatives
Click on the number of stars to rate each item. Required Question
  Rating
Promptness
Courteous
Helpful
Knowledgeable
Efficient
Understood my needs
4. Where do we need to improve most?
Please click the boxes to rank the follow areas; numbers will fill in automatically. Number 1 is the area we MOST need to improve on.
1]
Courtesy
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2]
Knowledge
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3]
Ability to listen
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4]
Patience
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5]
Friendliness
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6]
Wait/Hold time
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7]
Response time
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5.
6. Would you like to join our newsletter to keep up with news and improvements? (If so, please make sure you've filled in your email address above)
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