SearchCRM.com is developing product directories for several markets. Our editorial team is collecting information for this guide and soliciting vendor input.
Vendors: Enter the following information, choosing the category that best represents the product you are submitting. If you choose to submit multiple products, you must fill out a form for each one. Entries are subject to review/edits. If you have questions, please contact Lauren Hoyt, Senior Editor, SearchCRM.com at
lhoyt@techtarget.com
.
Follow this example for the short and long descriptions:
Short description: Vendor X is a provider of call center software, including a portfolio of WFO solutions.
Long description: Vendor X offers a broad suite of unified solutions for call centers of virtually any size and configuration — from large, multi-site call centers, virtual centers, and outsourced or offshore operations, to smaller and mid-sized call centers. Product X is a portfolio of analytics-driven, enterprise-enabled workforce optimization (WFO) solutions that can help organizations capture and analyze customer interactions, improve workforce performance, and optimize service processes in call centers, as well as in branch and back-office operations. With product X, companies can uncover business trends, discover the root cause of employee and customer behavior, and make decisions that impact customer service. The product X portfolio provides solutions for: WFO, call recording (TDM, IP, or both), IP recording, quality monitoring, PCI and recording encryption, speech and data analytics, workforce management. performance management, eLearning, customer surveys and application analysis.
1.
Company name
2.
Product name (please enter only one product per entry)
3.
Company Web site
4.
Date company was founded
5.
Product category (choose only one)
CRM suite
Call center suite
Call center -- Speech analytics
Call center -- Workforce optimization
Marketing automation
Sales force automation (SFA)
Online customer service
6.
Product Web page:
7.
Short product description (limited to 100 characters; around 20 words)
0/20 allowed words.
8.
Long company/product description: (limited to 1,000 characters; around 160 words) NOTE: Please include important product features. Please indicate the deployment options available for this product.
0/160 allowed words.
9.
Pricing information: (limited to 300 characters; around 50 words) NOTE: Please include if this product is part of a suite. To be eligible for review, pricing information must be supplied. Ranges or sample configurations may be used where appropriate.
0/50 allowed words.
10.
Is this product designed for small businesses, midmarket companies and/or large enterprises? (choose only one)
Small businesses: Less than 100 employees.
Midmarket: 100 to 5,000 employees and/or annual revenue under $1 billion.
Large enterprise: More than 5,000 employees and/or annual revenue over $1 billion.
11.
Submitter's name
12.
Submitter's email
13.
Submitter's phone number
14.
Product image or logo (attach file here)