SFU Broadband Survey

This Survey

The purpose of this survey is to learn about how the Internet affects remote, rural and First Nation communities in British Columbia, like your community.

Filling in the survey will not take more than 15-20 minutes. Please answer as many of the questions as you can. If you are not sure of the exact answer, but have some ideas, put in your best guess. If you do not feel comfortable answering a question, please mark that.

Our Study

We are studying how things change as people get more used to broadband Internet. We are looking at these changes over a five-year period. For that reason, we would like to come back to you every year for five years and ask you to complete the survey again.

To be able to find you again, we do need your name and contact information. This will be kept completely separate from your answers to the survey, which will be combined with other people’s answers so your privacy will be respected and protected. No one, including the study administrators, will know how you answered the questions.

Results

We want to learn as much as we can about the 151 communities we are studying. The results of this study will be combined with other information we have collected, from interviews and other places.

We will share the results of the survey with you and with your community. We hope you will find the study useful. If you have any ideas about questions you want asked or things you would like to know, please email Richard Smith, our lead researcher (smith@sfu.ca).

And just before you start...

In this survey, we use the term "broadband." We mean a fast Internet service that is "always on." We are including satellite. If you have Internet access that requires you to dial a number, then you have dial-up.

1. You may withdraw at any time. To do so, send an email to smith@sfu.ca or call 778 782 5116 and leave a message. Required Question

I indicate my consent to participate in this study.

2. Name of your home community: Required Question

These questions are to learn about how you use the Internet. Answer with your best guess about a typical day.

3. How many hours a day do you use the Internet for email?

4. How many hours a day do you use the Internet for getting information (for example, community events and news)?

5. How many hours a day do you use the Internet to listen to audio or watch videos?

6. How many hours a day do you use the Internet for messaging services or social networking (for example, MSN, Yahoo, or Bebo)?

7. Do you use Internet at work?

8. Do you use Internet at home?

	Yes. I use dial-up Internet at home
	Yes. I use broadband Internet at home
	Yes. I don’t know if it is broadband or dial-up
	No
	Don't know / Prefer not to answer

These questions are to learn about what you think are the general benefits of the broadband.

9. Please list any benefit you have experienced from using broadband (list in order of importance to you if you can).

10. Did getting broadband make any changes in your life? Describe:

11. Compare your experience of broadband with dial-up connection:

	Zero
	Up to an hour
	An hour to two hours
	Two to three hours
	Three or more hours
	Don't know / Prefer not to answer

	Zero
	Up to an hour
	An hour to two hours
	Two to three hours
	Three or more hours
	Don't know / Prefer not to answer

	Zero
	Up to an hour
	An hour to two hours
	Two to three hours
	Three or more hours
	Don't know / Prefer not to answer

	Zero
	Up to an hour
	An hour to two hours
	Two to three hours
	Three or more hours
	Don't know / Prefer not to answer

	Much worse
	Worse
	No change
	Better
	Much better
	Don't know / Prefer not to answer

	Yes. I use dial-up Internet at work
	Yes. I use broadband Internet at work
	Yes. I don’t know if it is broadband or dial-up
	No
	Don't know / Prefer not to answer
	I work at home