Customer Satisfaction Example
Page One
Thank you for taking our customer service questionnaire.
It will take only 2-3 minutes to complete. We appreciate your business and value your opinion. We’ll use your opinions to take stock of our service and support and to make improvements.
1.
How did you last contact customer service?
Email
Telephone
Website contact form
Other
2.
Please rate your satisfaction with the following.
Very Satisfied
Satisfied
Neutral
Not Satisfied
Very Dissatisfied
N/A
Customer service
Products/services
Account Management
3.
Please rate our customer service representatives in each of the following areas.
Click on the number of stars to rate each item.
Rating
Promptness
Courteous
Helpful
Knowledgeable
Efficient
Understood my needs
4.
Where do we need to improve most?
Please click the boxes to rank the follow areas; numbers will fill in automatically. Number 1 is the area we MOST need to improve on.
1]
Friendliness
2]
Ability to listen
3]
Patience
4]
Wait/Hold time
5]
Knowledge
6]
Courtesy
7]
Response time
5.
Compared to our competitors, would you rate our customer service as ____
Better
The same
Not as good
N/A
6.
From a customer service prospective, would you recommend us ?
-- Please Select --
Yes
No
7.
Can you please explain?
8.
What else could we do better? Do you have any other comments?
9.
Would you like to join our newsletter to keep up with news and improvements?
Yes, please send me your newsletter.
No, thank you.
10.
Please fill in your email address below so we can send you our monthly newsletter.
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