Broadband Customer Satisfaction Survey
Page One
Thank you for helping us serve you better by completing our customer satisfaction questionnaire.
It will take only 2-3 minutes to complete. We appreciate your business and value your opinion. We’ll use your opinions to take stock of our service and support and to make improvements. At the bottom of the survey be sure to input your name and phone number to be entered into the draw for a set of
Motorola cordless phones
.
All your answers are confidential and help us to serve you better.
1.
Please rate our
Sales Representatives
.
Click on the number of stars to rate each item.
Rating
Promptness
Courteous
Helpful
Knowledgeable
Efficient
Understood my needs
2.
Please rate our
Technical Support Representatives
.
Click on the number of stars to rate each item.
Rating
Promptness
Courteous
Helpful
Knowledgeable
Efficient
3.
General satisfaction
Very Satisfied
Satisfied
Neutral
Not Satisfied
Very Dissatisfied
N/A
Overall, how happy were you with the equipment install?
Overall, how satisfied are you with the speed of your connection?
Overall, how satisfied are you with the reliability of your connection?
4.
From a customer service perspective, would you recommend us ?
Yes
No
5.
What else could we do better? Do you have any other comments?
6.
Please type your name and phone number here to be entered into the draw for a set of
Motorola cordless phones
.
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