Thank you for taking our customer service questionnaire.

It will take only 2-3 minutes to complete. We appreciate your business and value your opinion. We’ll use your opinions to take stock of our service and support and to make improvements.

All your answers are confidential and help us to serve you better.

1. How did you last contact Advotech?

	Website contact form
	Email
	Telephone
	Other

2. If you have a customer service issue number or representative's name, please add it here.

3. General satisfaction Required Question

	Very Satisfied	Satisfied	Neutral	Not Satisfied	Very Dissatisfied	N/A
Overall, how happy are you with our customer service?
Overall, how satisfied are you with our products/service?

4. Please rate our customer service representatives.
Click on the number of stars to rate each item. Required Question

	Rating
Promptness
Courteous
Helpful
Knowledgeable
Efficient
Understood my needs

5. Where do we need to improve most?
Please click the boxes to rank the follow areas; numbers will fill in automatically. Number 1 is the area we MOST need to improve on.

1]	Courtesy
2]	Patience
3]	Response time
4]	Wait/Hold time
5]	Friendliness
6]	Knowledge
7]	Ability to listen

6. Compared to our competitors, would you rate our customer service as ____

	Better
	The same
	Not as good
	N/A

7. From a customer service prospective, would you recommend us ? Required Question

YesNo

8. What else could we do better? Do you have any other comments?

9. Please add your email address if you would like us to follow up with you.

10. Would you like to join our newsletter to keep up with news and improvements? (If so, please make sure you've filled in your email address above)

Yes, please send me your newsletter.

Advotech Customer Satisfaction Survey

Thank you for taking our customer service questionnaire.